Postage and Returns
All goods are sent by first class royal mail. A flat rate postage and packing charge of £2.50 is charged on all orders below £50.00. Postage and packing is free on orders of more than this amount
Items that are in stock are usually despatched within two working days but please allow at least 10 working days before contacting us regarding an order of in stock items. Out of stock Items are indicated in our on-line shop and delivery times will vary depending on availability. Please allow 28 days from the date of order before contacting us regarding delivery dates of out of stock items. Wherever possible we will endeavour to keep you informed of estimated availability on orders of out of stock items.
Please note: We do cannot accept responsibility for any delays caused by Royal Mail.
Returns
Customers have the right to cancel an order within seven days of purchase or within seven days of receipt of the goods after the date the item is delivered (whichever is the longer).
If you wish to cancel your order within seven days, please contact us. All items must be appropriately packaged and returned in there original individual packaging so that we receive it within seven working days of the day after the date that the item was delivered to you, unused in the original packaging in a saleable condition along with the invoice to to address supplied when you contact us.
Orders where goods are received back after 7 working days or without a returns number will be charged a £2.50 re-stocking fee.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will borne by you.
Refunds will be made in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the royal mail cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. Ring a Rosie reserves the right to charge shipping for items dispatched, subsequently lost by the delivery agent and then cancelled. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 7 days of receipt and goods will be re-dispatched on return of faulty items.
Exchanges
Please contact us prior to returning items for exchange for further instruction and return address.
Exchanges on non-faulty Items incur a £2.50 re-stocking and re-shipping fee, please enclose a cheque/postal order to this value made payable to Ring a Rosie. This Small fee goes towards covering our original merchant costs and towards the additional costs of processing, packaging and mailing items. Please note that returns due to colour discrepancies between website images and the actual item are chargeable as non-faulty returns.